✅ Refund & Return Policy
✅ Shipping Policy
✅ Privacy Policy
✅ Terms & Conditions
🧾 1. Refund & Return Policy
🕒 3-Day Refund & Exchange Policy
At Paradox Enterprises, customer satisfaction is our top priority.
If any item does not meet your expectations, you can request a refund or exchange within 3 days of receiving your order.
🔁 Eligibility for Refund or Exchange
Item must be unused, unwashed, and in original packaging.
Tags must be attached.
A valid invoice or order number is required.
🎥 Video & Picture Proof Requirement
Before dispatch, Paradox Enterprises takes video or photo proof of each product.
Customers must record an unboxing video or take pictures before opening the parcel.
For exchanges, a video while receiving the new parcel is required to confirm authenticity.
⚠ No claim will be accepted without video/photo proof.
🚚 Return Process
The customer sends the parcel back via any reliable courier service.
Our team inspects the returned item and confirms eligibility for:
✅ Refund, or
🔄 Exchange
Processing time: 3–5 working days after verification.
💰 Refund Conditions
If you simply don’t like the product, refund will be issued, but courier charges are paid by the customer.
If the wrong or defective item was sent, Paradox Enterprises bears all courier costs.
If the item is damaged due to natural causes (rain, storm, courier mishandling), Paradox Enterprises is not responsible — such damages will be claimed from the courier company.
💳 Refund Method
Bank Transfer
Easypaisa / JazzCash
Original Payment Method
🚫 Non-Refundable Items
Used or damaged products
Sale / Discounted items
Accessories & undergarments
📞 Contact for Returns
📧 Email: paradoxentskt@gmail.com
📱 Cell: ‪+92 307 6648872‬
💬 WhatsApp: 0307 6648872
🚚 2. Shipping Policy
📦 Delivery Time
Orders are usually processed within 24–48 hours.
Estimated delivery time:
Within Pakistan: 3–5 working days
Outside Pakistan: 7–14 working days
🚛 Shipping Charges
Standard shipping charges apply based on location and courier rates.
Free delivery may apply on promotional offers or bulk orders.
🌧 Natural Delays
Paradox Enterprises is not responsible for delays due to weather, natural disasters, or courier strikes.
🎥 Shipping Proof
Each parcel is recorded and photographed before dispatch for safety and verification.
🔒 3. Privacy Policy
📋 Information We Collect
We collect basic information like:
Name, phone number, email, and shipping address.
Order history and preferences to improve service.
🔐 How We Use Your Information
To process and deliver your orders.
To provide customer support and updates.
To improve user experience on our website.
🚫 We Never Share Your Data
Your personal information is kept private and never sold or shared with third parties, except courier or payment partners required for order delivery.
💳 Payment Security
All online payments are processed through secure payment gateways with full encryption.
⚖ 4. Terms & Conditions
🛍 General Terms
By placing an order at Paradox Enterprises, you agree to all website policies, including Refund, Shipping, and Privacy.
📦 Product Description
We try our best to ensure accurate product descriptions and images.
However, slight color or design variations may occur due to lighting or screen settings.
💵 Pricing & Payments
Prices are mentioned in Pakistani Rupees (PKR).
Taxes and shipping charges (if any) are shown at checkout.
Orders will only be processed after full payment confirmation.
📬 Order Cancellation
You may cancel your order before it is dispatched by contacting our support team.
Once shipped, cancellation is not possible — only exchange or refund policies will apply.
⚠ Disclaimer
Paradox Enterprises reserves the right to update or change any policy at any time without prior notice.
All policies comply with applicable Pakistani eCommerce and consumer protection laws.
📞 Contact Us
For any questions or support, contact:
📧 paradoxentskt@gmail.com
📱 ‪+92 307 6648872‬
💬 WhatsApp: 0307 6648872
© 2025 Paradox Enterprises – All Rights Reserved.